Jacob Biller

jake@jbiller.com | Location: Brownfield, ME

Objective

Dynamic IT professional with extensive experience in data analytics and cloud engineering, aiming to leverage exceptional problem-solving skills and a customer-centric approach in a support or business development role. Expert in simplifying complex information for a diverse audience and committed to providing high-quality support from start to finish.

Skills

Linux System Administration
Networking and Storage
Distributed Computing
Virtual Machines
Load Balancers
High-Performance Computing (HPC)
Kubernetes & Docker
Shell/Python Scripting
Virtualization and Cloud Computing
Windows System Administration
Problem Solving
Technical Documentation
Customer Support Experience

Education

BSc., Computer Science | June 2020 | City College of New York, New York, NY

Professional Experience

Owner/Technical Consultant

J9B3, LLC | Brownfield, ME | Jun 2018 - Present

  • Engineered and deployed cloud-based network solutions, emphasized in server configuration and security optimization.
  • Provide client support and issue resolution using ServiceNow, showcasing expertise in troubleshooting and client communications.
  • Optimize performance using SQL to improve data storage, processing, and analysis capabilities.
  • Participate in disaster recovery, ensuring network stability and preparedness for unexpected events, on both UNIX systems and Windows.

Analyst/Network Administrator

Sekas Law Group | Englewood Cliffs, NJ | Jul 2016 – Sep 2020

  • Designed analytical solutions to integrate legal claim data and enabled attorneys to develop data-driven arguments by visualizing complex healthcare data with Tableau.
  • Implemented AWS S3-based solutions for data archiving and case management.
  • Provided on-demand technical support for Windows Server and Apache.
  • Developed custom analytics and reporting solutions to optimize staff efficiency and resource allocation.
  • Built a relational database system for case management and marketing research.
  • Utilized Postman API and VBA to allow for independent attorney time-keeping, and integration with Quickbooks for accounting plus profit-based metrics; resulted in significant workload reduction for both attorneys and bookkeeper.

Systems Administrator/Support Specialist

United Adjusters, LLC | Hamden, CT | Aug 2014 - Sep 2020

  • Delivered robust technical support with remote management tools and Jira Service Desk, emphasizing client-focused IT support.
  • Managed network infrastructure installation and server configuration, highlighting skills in infrastructure management.
  • Streamlined client intake processes with Power Automate, enhancing operational efficiency and workflow automation.